Return & Refund Policy

Effective Date: [August 5, 2024]

Thank you for shopping at Aldora Fragrance. We appreciate your business and want you to be completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

1.1 Eligibility for Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.

1.2 Non-Returnable Items

Certain items are exempt from being returned. These include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. Refunds

2.1 Process for Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

2.2 Refund Approval

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

2.3 Partial Refunds

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Aldorafragrances@gmail.com.

4. Shipping

4.1 Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Damaged Items

If the item was damaged in transit, please contact us immediately at Aldorafragrances@gmail.com for further instructions.

4.3 Incorrect Items

If you receive the wrong item, please contact us at Aldorafragrances@gmail.com, and we will provide instructions for returning the incorrect item and sending the correct item.

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at Aldorafragrances@gmail.com.